
Frequently Asked Questions
How do I access the my account?
- From the Home Page click the “Sign in” button.
- You will be asked to log in.
- Once logged in, you should be able to select a course: Launch Pad, Core Essentials, or 200 Level Learning.
- Once you select a course, you should be able to select a lesson from the menu.
- For documents, click on the Materials tab above the Course Content.
When will the training videos be available online?
The video recordings should be available online 1 week after the live session was held.
How long are the videos?
Each advisor language video should be ~ 1 hour long. The back office video recordings will vary.
Will I have access to the entire library once I sign up?
Yes! You will have access to all of our past lessons and will be invited to attend both our monthly live language session and office hours session.
How do I change my password?
- From the Home Page, click on the Sign In link.
- Once on the Sign In page click on the Lost your password? hyperlink.
- On the new page, enter your username or email and click on the Get New Password button.
- You should receive an email to reset your password.
- If the reset password process does not work, click on the Contact link on the Home Page and let us know the password reset is not working.
Password Reset: What if I didn't get my password reset email?
Click on the Contact link from the Home Page and let us know. We will reach out to you and can reset manually.
How do I change my credit card on file?
Click on the Contact link from the Home Page and let us know. We will reach out to you and send you a link.
Login Issues: What do I do if I can't get logged in?
- Confirm that you are using the email used to register.
- If still unable to log in, Click on the Contact link from the Home Page and let us know. We will reach out to you.
I keep getting an error message stating "There is no account with that username or email address".
- Confirm that you are using the email used to register.
- If still unable to log in, Click on the Contact link from the Home Page and let us know. We will reach out to you.
Course Materials: A visual shared at the event is missing from the course materials. Can it be added?
Probably so. Please click the Contact link from the Home Page and let us know what is missing.